FAQ
Below, you can find our most frequently asked questions. If your question is not answered below, please send us an email from the contact form at the bottom of the page.
Topics on this page
Account
How does the free account work?
If you want to try GynZone before committing to an active monthly or annual plan, then you can sign up for a free account.
The free account will give you access to browse all our courses, and watch some of the videos in our course about postpartum diagnostics.
You won’t lose the coursework you complete with your free account when you upgrade to a paid plan.
If you choose annual payment, you save 18%.
Go to sign-up to get started.
Can I get CEs, CEUs and other points for completed coursework?
Yes you can!
American CEs on GynZone? ACNM has approved the following courses for CEs
- Diagnostics postpartum 2.0 CEs
- OASI course 3.5 CEs
- Postpartum healing webinar selection 4.5 CEs
- Complicated Healing course for 1 CE.
In the EU: All our courses and webinars are approved hour-to-hour by the German Association of Midwives, and several live webinars are approved on an application basis by the Austrian Association of Midwives.
Our Perineal Repair courses, Vaginal birth courses, and several webinars are approved hour-to-hour by the KNOV in Holland.
Other than that, it depends on where you practice:
We have not implemented a CEU score on GynZone, BUT each course completed yields a certificate stating the course duration and CE-equivalent. So if the CE-equivalence statement will suffice, you can see the duration of each course in the course overview
Until June 2024, we have provided online course content for GOLD online learning.
To get more information on how to claim your CE points, go to this page.
What do I get with a paid account?
Course certificates, quiz certificates and attendee certificates from live events.
Access to all of our online courses and quizzes.
Access through our app: GynZone – for OBGYNs and midwives.
Go to Pricing and plans to learn more.
Why do you ask for my mobile number?
The GynZone platform uses a safe login with a 4-digit text message code, so you never have to remember a password.
I’ve used the site before, but now I can’t log in. It says there’s already an account with my number?
Make sure you hit the Login button when you are a returning user.
If you accidentally click the Create Account button, or “Become member” on our home page, the system will try to create a new account for you, and it will get confused because your number is already in use. It’s a bit gnarly. We know. We’re working to improve the design.
Subscription
Can I get a license for my entire team?
Sure! We offer solutions for teams of any size, with VIP admin accounts and extra perks.
Go to Pricing and plans to learn more, or book a meeting.
Do I have to subscribe for a minimum length of time?
What are your cancellation conditions for the online courses?
If you choose annual billing, you save 18%, and on cancellation, the annual payments will discontinue.
How do I cancel my subscription?
Choose the “Free plan”, and the payments will discontinue.
How do I reactivate my subscription?
Choose the “Pro plan”, and confirm your choice in the pop-up window.
Invoice
Where can I find my personal invoice?
You can download your invoices directly from your GynZone profile, where they are accessible.
Where can I find the invoice for my Team Pro?
If you are the team VIP, you can download your invoices directly from your GynZone profile, where they are accessible.
Videos and training
Do your models consent to be in your videos?
Terminology: Women and gender-diverse people
In concordance with the terminology used by the International Confederation of Midwives (ICM), GynZone aspires to use the term “Women and gender diverse people”, INSTEAD OF people/persons, other birthing people in our teaching materials.
We centre the experiences of women in our work and we use “women’s care” in our tagline, while also acknowledging the experiences of trans and non-binary individuals.
For this reason, we refer to women in the majority of cases, and occasionally refer to women and gender-diverse people. It is not necessary to refer to “women and gender diverse people” every time we refer to women.
Please see the ICM Inclusivity Statement in the Respect, inclusion, and diversity section for further reading.
Do you recommend training with gloves?
That depends. When training to suture on medical training models like the ones from Vulva Enterprise, we like to keep the complexity low, and we don’t use gloves.
When we are training perineal protection on a training model that is very sensitive, like the lovely Sophie and Mum, we recommend using gloves.
In hybrid training with training models / stunt vulvas mounted on actual people, we consider it polite to use gloves.
Either way, we urge you to follow local guidelines and instructions from your training model manufacturers. And if in doubt, use gloves.
Pricing
What are your cancellation conditions?
If you choose annual billing, you save 18%, and on cancellation, the annual payments will discontinue.
Where can I find the invoice for my Small Team?
If you are the team VIP, you can download your invoices directly from your GynZone profile
How does the free account work?
If you want to try GynZone before committing to an active monthly or annual plan, then you can sign up for a free account. The free account will give you access to browse all our courses, and watch some of the videos in our course about postpartum diagnostics. You won’t lose the coursework you complete with your free account when you upgrade to a paid plan. If you choose annual payment, you save 18%. Go to sign-up to get started.
Do I have to subscribe for a minimum length of time?
Where can I find my personal invoice?
How do I reactivate my subscription?
On your Personal account settings, click the “Subscription and billing” tab at the top of the page.
Choose the “Pro plan”, and confirm your choice in the pop-up window.
Questions?
Didn’t see the answer you were looking for in the FAQ above?
Please fill in this form, and we’ll get back to you in person 🙂
